Novotel Bali Nusa Dua - Hotel & Residences 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,152 أراء

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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Indonesia

الوصف

خدمات الفندق الإضافية

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

الإقامات المتوفرة لدينا

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موقع الفندق

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Indonesia

نظام تحديد المواقع العالمي (GPS):-8.808674, 115.225371

الهاتف
فاكس +62 361 8480556

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,152 أراء

تقييم TripAdvisor  4.0/5  3,862 أراء

2024 شهادة تميّز

Not a Luxury Escape

ملاحظة Tripadvisor 1.0/5

Ebonyh العائلات - تقييم TripAdvisor المعتمد

We booked the Novotel Nusa Dua through Luxury Escapes, primarily because it had larger apartment style rooms and facilities for children (Kids Club, playground et). In retrospect I really should have read some of these reviews more closely and booked elsewhere. As others have said, this hotel is worn. The housekeeping and grounds staff are doing their best to make it presentable, but there no looking past what it is - an old, aging hotel. This is perhaps most evident in the Kids Club, which resembles a dungeon with minimal activities, rather than a fun, vibrant place for kids to hang out. The playground looks quite good, but in reality you can barely use it. There’s no shade cloth over the structure meaning that it’s fully exposed to the Balinese sun and thus too hot for little ones to play on except in the early morning or late afternoon. The rooms, though spacious are dark and as tired as the resort. The kitchen “facilities” are sparse - to microwave, toaster or oven. No bowls and about 4 pieces of cutlery, 4 plates, 2 cups…. It’s not useable at all. There are no amenities in the bathroom either, you need to ask for them if you want them. The food at the resort is barely edible. The breakfast buffet is one of the most average (in terms of food quality) that I’ve seen and requires salt and condiments to make it consumable. We had dinner here one night and vowed not to order another thing from the kitchens of the hotel. Perhaps it no surprise that delivery drivers turn up daily, delivering food. Why eat here when the food is so average and so expensive? The pool is another frustration. It’s rare for anyone from the pool bar to do the rounds and see if you need anything and it’s annoying to have to walk from one side of the pool to other to ask. The toilets are also poorly positioned and require you to walk virtually the whole way around the pool to access them. I saw concerningly few people make this effort and didn’t use the pool much after that. It’s not all doom and gloom though, the grounds are nicely maintained, the housekeeping staff are friendly and attentive. The remaining staff are friendly enough, but inattentive. This resort really needs a refresh in not only its presentation but also service and food standards. The management may not be able to change the construction of the hotel, but they could certainly improve the quality of service and food provided to guests to start improving the quality of their stay. Until this happens, I wouldn’t recommend staying at this hotel.

Disappointed

ملاحظة Tripadvisor 3.0/5

Trail00566461468 العائلات - تقييم TripAdvisor المعتمد

Dont assume an apartment equals the ability to cook your own meals like you would elsewhere . Note that there’s omission of microwave and oven (unless you want to PAY for the privilege of a microwave). Utensils are at a minimum. No bowls. Visit the ‘vivre gormet’ website and order delivery from there (food is delicious and well priced) Pool is quite nice. Those looking to have a Nanny, consider the depth at the deepest area (145cm), the entire lower pool. Some Nannys can’t stand properly and confidently watch your children. You may be limited to the upper area which is very busy. A bridge of some sort is needed to avoid the long route to the restaurant or bar. Don’t pay for the breakfast in advance, you’ll quickly realise the quality and range are dull. Restaurant is small when considering the number of buildings/rooms visiting during peak times at breakfast. Bar prices are ++ and are very similar to AUD pricing. The beach is a 10 min walk or a bus shuttle that leaves every 15 mins. Kids club is dated and small. ‘Kids’ pool is completely separate from the main pool area, tucked away between the tourist desk and kids club. No seating or bag storage space in the vicinity. Our Nanny was told off by staff for taking our children back in at breakfast to grab a handful of prawn crackers and marshmallow, but when my husband asked what was wrong they ‘invited’ him in for more food. Staff otherwise appeared quite nice. I paid full rates and extra for breakfast with no inclusions (no lux escape deal or the like) Considering this establishment boasts about being family friendly, I’m quite disappointed and will never return. (Travelled with 9 and 6 year old, 11 nights. Traveled to Bali 15+ occasions)

Dear Mr/Mrs. Trail00566461468, Thank you for sharing your experience with us. I am deeply sorry and sad in the same time to read such comments and review. I can only regret that you have not share with us you doubts and concern before your departure. Today I can only apologize as I can read that we have not full filled your expectations and you have encountered some inconvenience during your stay. In order for us to take a corrective measure, kindly give us details of your feedback. Please also inform us what your room number was. For further correspondence please contact our guest experience at email: guest.experience@novotelnusaduabali.com Once again thank you for sharing your feedback & I am looking forward to receive your email at your earliest convenience. Kind Regards, Christophe Bernard Keramaris General Manager

Check in at Novotel Nusa dua

ملاحظة Tripadvisor 5.0/5

DIKA999BALIDRIVER المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

take guests to check in at Novotel Hotel Nusa Dua, this is our experience of entering this hotel, quite large, close to the beach, very nice, our guests were very satisfied staying there, so if you are looking for accommodation in the Nusa Dua area, we recommend Novotel Hotel Nusa two🙏

Dear DayTrip17776247211, Thank you for taking the time to share your experience with us. We're delighted to hear that you and your guests enjoyed your stay at Novotel Hotel Nusa Dua. We're glad to know that you found our hotel to be conveniently located near the beach and that your guests were satisfied with their stay. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you and your guests back for another wonderful stay in the future. Warm Regards, Christophe Bernard Keramaris General Manager

Good choice for holiday

ملاحظة Tripadvisor 5.0/5

quynh b تقييم TripAdvisor المعتمد

The hotel is very clean, nice staff. Thank Ms Syaicom with warm welcome my family. There is a big swimming pool my children enjoy and love so much as well as delicious food with reasonable price. They supply the shuttle bus to the beach every 15 minutes and shuttle to the shopping counter. There are a lot of fun besides shopping mall. We can find restaurant, water blow, theatre…. It’s compound and very beautiful.

Dear Our lovely guest, Warmest Greeting’s from Novotel Bali Nusa Dua Hotel & Residence. Thank you for taking your valuable time to share about your recent experience at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I am very pleased to know that you had a great holiday with us. Your comments regarding staff and the hotel facilities are truly valued. I do hope this experience will lead you back to us in the near future. Thank you again for sharing your experience, we look forward to welcome you back on your next visit to Bali. Kind Regards, Christophe Bernard Keramaris General Manager

Customer Service

ملاحظة Tripadvisor 5.0/5

alexandra d تقييم TripAdvisor المعتمد

We base our high rating solely on customer service. Would like to name a particular employee / receptionist Vena P. Aprilia. My husband lost an item of value and Vena made every effort to assist us in recovering the item, Vena certainly went over and above her duties. We travel frequently this level of customer service is difficult to find. Thank you to all the staff at Novotel particularly to Vena P.Aprilia

Dear AlexandradH2728VQ, Greetings from Novotel Bali Nusa Dua Hotel & Residence! We are delighted to receive your positive feedback and are very pleased that the services provided by our staff exceeded your expectations. We are especially grateful for your kind words about Vena P. Aprilia. Her exceptional efforts in assisting you and your husband with recovering a valuable item truly represent the level of dedication we strive for. We appreciate you highlighting the extraordinary service she provided. The recognition from our guests is the best reward we could receive, and we are grateful for your compliments. Thank you for choosing to be a part of our Novotel family. We look forward to welcoming you back in the future, and rest assured that Novotel Bali Nusa Dua Hotel & Residence will always be your home away from home. Kind Regards, Christophe Bernard Keramaris General Manager

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Bali

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.